Shipping policy
1. DO YOU CHARGE FOR SHIPPING?
Shipping outside India
Shipping charges will be applicable for delivering products outside India. The actual rates will differ based on the destination country, product type, number of items in the cart, and the total weight of the products in the cart.
International shipments will be dispatched to you with comprehensive insurance coverage. We kindly request you to carefully examine the package for any indications of damage or tampering before accepting the delivery or signing the receipt.
What is the approximate shipping/delivery timeframe?
The majority of sarees available on ATHARVA can typically be shipped within 7 business days (excluding weekends and public holidays) from the date of order. For products that may require more than 7 days for shipping, the estimated shipping duration will be clearly indicated on the product page.
Certain sarees are made to order, particularly Hand Block printed sarees/material and sarees that are currently in the weaving process. For these specific cases, the sarees will be shipped within 15 to 21 days to allow for the meticulous crafting and preparation of these unique products.
For shipping addresses within India, the estimated delivery time usually ranges from 3 to 10 business days from the date of shipping.
For shipping addresses outside India, the estimated delivery time usually ranges from 5 to 12 business days from the date of shipping.
The Estimated Delivery Times provided are approximate and are influenced by numerous factors, including several that are beyond the ATHARVA's control. Consequently, the actual delivery time might experience delays. ATHARVA cannot be held liable for delays resulting from external factors such as customs clearances, human errors, and force majeure events such as floods, natural disasters, etc.
For custom orders, the estimated shipping time will be communicated to you in advance, and we will seek your agreement before accepting the order.
3. WHY DOES IT TAKE 7 DAYS TO SHIP THE PRODUCT? CAN'T YOU SHIP EARLIER?
The products available at ATHARVA are predominantly handcrafted at various weaving centers and artisan villages situated across India. Upon receiving your order, these products are shipped from these locations to our office in Bangalore. Once they arrive at the ATHARVA office, they undergo thorough quality checks conducted by our Quality Assurance team. After ensuring their quality, they are meticulously packed, insured for safety, and then shipped to you. Due to this process, we require a minimum of 7 days to ship the product to your location.
- ARE THERE ANY CHARGES OVER AND ABOVE SHIPPING THAT I NEED TO PAY?
In addition to the shipping cost, please note that based on the laws of the country of import, our carrier may require customs clearance for your goods before final delivery. Any additional taxes, import duties, or customs charges imposed by the country of import will be the responsibility of the customer. The customer is obligated to reimburse the carrier for any such taxes, import duties, or customs charges that are paid on behalf of the customer to local customs authorities. Additionally, a processing fee may be payable to the carrier for providing customs clearance services.
Likewise, for shipments within India, the carrier will cover the payment of Octroi or any other applicable local taxes, which will then be collected from the customer.
- HOW DO I TRACK MY ORDER?
Once your product is shipped, you will receive an order tracking email containing essential information such as the carrier's details, your consignment's tracking number, and a tracking link. By clicking on the link or visiting the carrier's website and entering your tracking number, you can easily monitor the status of your shipment.
If you have any inquiries regarding the order's status at any time, please don't hesitate to contact us via email at info@houseofsarees.in or send a WhatsApp message to +91-9663988847. We'll be happy to assist you.
6. WHAT SHOULD I CHECK WHEN THE PRODUCT IS DELIVERED TO ME?
Please check the following things before accepting delivery of the product
- Verify if the packaging has been tampered with. Our consignments are equipped with outer tamper-proof packaging, and any attempt to open it will result in visible tear marks that cannot be concealed.
- In case the package arrives damaged or tampered with, please promptly take photographs of both the damaged product and the package. Kindly send these photographs to us within 24 hours via email at info@houseofsarees.in or through WhatsApp at 9663988847. Don't forget to include your name and order number in the communication. Your timely report will assist us in addressing the issue effectively.
- All Handwoven/Handcrafted Products may exhibit slight discolorations, knots, colour/texture variations, and minor defects, which can vary from one product to another. Please be reassured that these variations do not compromise the strength or stability of the product. Any variations that would affect the structural integrity of the product are rejected during our rigorous Quality Check Process.
In reality, these unique colour/texture variations, knots, and imperfections are inherent characteristics of handcrafted products, and they contribute to the distinctive appearance and beauty of handloom/handmade items.
- To initiate an exchange or return for a product, whether due to receiving a damaged item or for any other reason, it is essential to notify us within 24 hours from the date of product delivery.
- WHAT IF I RECEIVE A DAMAGED PRODUCT?
If the package arrives damaged or tampered with, please take photographs of the damaged product and packaging without delay. Send these photographs to us within 24 hours, along with your name and order number, either via email at info@houseofsarees.in or through WhatsApp at 9663988847.
Rest assured, our dedicated customer service team will respond to your communication within 1 or 2 days from the date of receiving your email or WhatsApp message. They will guide you through the next steps required to initiate the exchange or return process and ensure your concerns are promptly addressed.
- CAN I CANCEL AN ORDER?
Absolutely, you have the option to cancel an order if you inform us within 12 hours of placing the order, as long as the request is made before the product is dispatched. However, please be aware that there might be certain products or specific circumstances where cancellations are not permitted.
These include but are not limited to:
Sarees where the falls are stitched and/or the blouse has been detached / tassels made as per your instructions
- WHAT IF I RECEIVE THE ORDER, AND WANT TO CANCEL IT AFTERWARDS?
Indeed, you can make a cancellation request after receiving the order, but this option is applicable only in cases where the received product is damaged or defective. For such situations, cancellation requests will be considered, provided you inform us within 24 hours of receiving the product. However, please note that the final approval for the cancellation will be subject to the assessment and acceptance by the ATHARVA exchange/returns team. They will review the circumstances and take appropriate actions to ensure a satisfactory resolution for you.
- IF MY CANCELLATION REQUEST IS ACCEPTED WHAT IS THE REFUND PROCESS?
If your cancellation request is accepted by us, the refund process will vary depending on the original payment method used by you for placing the order. The following are the methods by which refunds will be made for different payment instruments:
- Credit Card: The Credit card account of the customer shall be re-credited with the refund amount by houseofsarees.in. The refund amount will be credited to the customer’s account within the time span stipulated by the bank that has issued the credit card. Usually the time taken for this is 7 to 14 days depending on the card used.
- Check or Net Banking (from an account within India): The refund amount shall be deposited into the bank account of the customer by houseofsarees.in within seven (7) business days after the receipt of the refund request by the customer
- Refunds are not possible in the following cases, i) payments made from Accounts outside India viz. Wire Transfers, Check Payments, etc., and ii) Cash payments made for COD orders (cash on delivery). In these cases, refunds are not possible because they are against Indian Regulations so we will issue a credit note to the buyer for a value equal to the value of the order less transaction and restocking fees (if any).